Promises
In writing,
so you can
hold us to it
Most contractors promise you good work. That is not the thing homeowners are actually frightened of in this trade. These are promises about how we sell — the part where it usually goes wrong.
Ask us to print this page and sign it. We will.
The accusations, answered
What people are actually worried about
The Better Business Bureau has a standing scam alert on garage door repair. We would rather answer it directly than pretend it does not exist.
"The bill will be four times the quote."
The written price is handed to you before work starts and it does not change. If something unexpected turns up, we stop and re-quote — we never add to a bill you have already agreed.
"They will tell me I need a whole new door."
Promise 3, and we mean it commercially as well as morally: a door with a broken spring is a spring job, not a new-door job. If we told everyone they needed a whole new door, we would make more money this year and have no business in five.
"I do not know who is coming to my house."
You get a name before anyone sets off — and it is the same name every time, because Jeff does the work himself. If someone turns up who is not Jeff Judson, do not let them in.
"The repair will fail in a month."
Then we come back and fix it for nothing. The warranty is printed on your invoice, and we fit 25,000-cycle springs as standard where the headroom allows — roughly twice the life of the builder-grade part most doors ship with.
"They will not answer the phone afterwards."
The number on this site rings a phone the owner carries. It is the same number before and after you have paid.
"How do I know you are even a real company?"
Seven customers have put their names to public recommendations on Facebook, reproduced here word for word — including the one with a typo in it. The number on this site rings Jeff’s own phone. Read them, then call him — genuinely, we would rather you did.
Hold us to it
Book a visit and see whether we do what this page says.